One of the best events I joined in years. That is how I experienced the Hitec Power Protection distributor meeting last week. And it was not because of the excellent hotel in a beautiful and quiet rural area in The Netherlands. And also not because of the smell and taste of the fine roasted meat, accompanied by a good glass of wine. No, I will explain later on what I liked best, but first, let me give you some highlights.
Hitec Power Protection had a lot of news and information to share.
Garrett Forde, the CEO of Hitec Power Protection, explained the strategy that he and his team has been implementing. This strategy is crisp and clear.
Hitec Power Protection is committed to being the leading provider of rotary UPS systems. Hitec develops innovative and reliable solutions based upon proven technology. The recently introduced PowerPRO 2700 series is a proof of that. The feedback on the PowerPRO from participants with field experience is promising.
Not less important is that a major element of the current strategy is customer focus. This may sound obvious, if not obligatory. But for a technology-driven company acting accordingly is not straight-forward. Making it part of the core strategy does make a difference. The action plans that are being executed all contribute to enhancing customer experience. Organizational changes help to respond faster and more accurate to customer requests.
I am impressed how Hitec Power Protection is working on the quality of its products and services. Implementing standards and best practices from the German car industry demonstrates Hitec’s commitment to reliability and quality. Rotary UPS systems nowadays are complex products comprising many complicated components. Maintaining consistent quality is a difficult task. But essential to ensure the utmost reliability that our customers expect.
Hitec Power Protection introduced the latest member of the product family, the PowerKEM. This is a rotary UPS system with around 10 seconds backup time. It can work with regular gensets if longer back-up is needed. In a future blog post, I will explain more about the PowerKEM.
Hitec Power Protection is active globally ever since the early ages of the rotary UPS back in the 1950’s. Distributors, partners, and employees from all over the world joined the event. It was a welcome opportunity to meet colleagues and to exchange experiences and ideas. For partners new to the business it was an excellent opportunity to learn a lot.
Many of the participants have been working with Hitec Power Protection for decades. Some as a business partner, some as Hitec employee and some even as both. Their deep domain knowledge, derived from many years of hands-on experience, is impressive. Their enthusiasm and dedication contagious.
Hitec organized the event not only to deliver information. A large part of the event was to listen to its partners and try to understand their needs. Partners shared experiences, made suggestions, explained their needs and commented on the plans.
This is what I liked best about this distributor meeting. Hitec Power Protection recognizes the value of its partner network. And the fact that Hitec organized the event this way shows that they are serious about it. I am looking forward to the next meeting!